An analysis of the performance objectives of operations management

This is where operational performance comes in. On the other hand, operations managers cannot make the financial plans without understanding the key and method of evaluating of financial investment as well.

In order to ensure speed advantage in the manufacturing plant, it is observed that the management does arrange the layout of the manufacturing plant in an efficient way, where the different stages of coffee processing are arranged closely with each other, while the workers still have a convenient space to move around without disturbing the manufacturing process.

Quality reduces costs, a firm that make a mistake in a product or deliver inaccurate service, will pay extra money and time to correct its mistake.

Speed Speed as an operations objective reflects how fast the firm can respond to customer requests. We are able to identify three ways in which costs are affected — by saving time and therefore moneyby saving money directly, and by giving an organization the stability which allows it to improve its efficiencies.

Facilities Plant layout and materials handling: Excess capacity results in low resource productivity while inadequate capacity leads to poor customer service. Production and operations management.

Activities that do not add value are considered a waste; these include certain jobs, equipment, and processes. The internal affects of speed have much to do with cost reduction. Costs This objective looks at how much variation there is in the unit cost of a product as measured by changes in a variety of factors, including the volume and the variety of the products.

Effective production management must ensure minimum cost of production and in this context cost reduction and cost control acquires significant importance. In contrast to Seng Seng Coffee, Ipoh White Coffee is a company selling premium grade of coffee with special and thick aroma for the medium to up market.

Objectives of Operational Performance

There are two main key points here. In turn, operations managers should communicate to accounting about billing information and the process improvement.

Cisco has TAC Technical Assistance Center team who support customers in troubleshooting as well as new deployment support. Nonetheless, it is obvious that although both Seng Seng Coffee and Ipoh White Coffee are trying to improve the products quality, it is observed that Quality is used as the competitive advantages for firm such as Ipoh White Coffee that compete on the premium grade coffee being produced.

Visited 10, times, 67 visits today About the author. Work-study, also called time and motion study, is concerned with improvement of productivity in the existing jobs and the maximization of productivity in the design of new jobs.

Again, this is usually viewed positively by customers who will be more likely to return with more business. Operations and Business Strategy Most organizations expect operations to be involved in implementing, supporting and driving business strategy. However, operations strategy or strategy by itself is a complex subject in which researchers or scholars have their own definition and philosophy.

There are large number of tools and techniques available that can help to make a heavy dent on the production cost. Customers can also request any volume starting from one peace only to whatever quantity is required.


In this context, both the coffee manufactures are particularly paying detail attentions on the coffee manufactured, in terms of the fragrance, flavor, the consistency of aroma, and the packaging of the coffee as well.

Method study and Work measurement. Perhaps quality is the most important aspect in the modern business environment, and this is true as well for the coffee industry.

In this context, however, operations strategies will be discussed from the context of five objectives of operation management, namely: It is observed that the both the company management and the various workers are very knowledgeable and some are still able to trouble shoot the coffee manufacturing machine should the machine goes down.

This dependability of people as well as machine has cause the company to face very little issues on the production line. Internally dependability has an effect on cost.

Dependability Dependability or sometimes referred as Reliability is reflecting whether the firm can deliver its products or services on the exact time when they were needed by the customer or at least when they were promised by the firm.

Operations Management and It’s Objectives

Maximizing utilization of manpower, machines, etc. Although these functions scope in different activities, they must interact achieve the goal of the organization and drive the business moving forward too.

Material requirement planning MRP and just in time JIT are the latest techniques that can help the firm to reduce inventory. And if these can be provided at a minimum cost, then the value of goods produced or services rendered increases.

In the case of Cisco, customers who receive malfunctioning products have the right to do free RMA Return Material Authorization where Cisco is responsible to pay the shipment fees as well as the new replacement hardware.

Production and operations management: The aim is to speed up response, ensure dependability of delivery, and reduce costs through minimizing total inventory across the whole system Fowler, Speed reduces inventory, Fast operations cycles reduce the time between customer request and product delivery and hence increase the overall revenue of the firm.

Cost The lower the cost of operations, the lower the price that can be given for the product or the higher profit if no price competition is in place.1B Operations Management Warwick University.

Transcript of 5 Performance Objectives. High levels of performance at the speed objective also result in internal benefits to SmartSuits: A. Speed increases the need to manage transformed resources as.

This presentation is an introduction to QUALITY which is one of the 5 Performance Objectives in Operations Management.

Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Operations management is the business function that responsible to planning, organizing, coordinating and controlling the resources needed to produce a company's products and services.

Operations Management and It’s Objectives. Accounting will consider the current performance measures, inventory management and labor standard in order. Objectives Of Operations Management Management Essay. Print Reference this. Published: 23rd in order to gain control over the process and improve the performance.

on models such as aggregate planning, break even analysis, linear programming, computer simulation, decision tree analysis and so on. Objectives of Operations Management. Evaluation Of The 5 Operations Management Objectives Information Technology Essay.

Operation Management Objectives

Print Reference this. Published: 23rd March, Implementation and Improving the five main operations management performance objectives.

In RWP, the 5 main operation management performance objective's (quality, speed, dependability, flexibility and cost. Five Operations Performance Objectives. Operations management is an area of management concerned with overseeing, designing, and controlling the process of production and redesigning business operations in the production of goods or services.

An analysis of the performance objectives of operations management
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